30 January, 2020
Congratulations to OpenCities customer, Lake Macquarie City Council, whose Community Portal project, has been named a finalist in the Local Government category of the iTnews Benchmark Awards for 2020.
In 2019, Lake Macquarie City Council partnered with OpenCities, to design a new website that could manage all of its current digital interactions and had the scope to incorporate future functionality with minimal work or disruption.
Powered by the OpenCities platform, the Community Portal was designed to offer the council with a single view of its customers and a personalised online portal through, which forms could be accessed or submitted around-the-clock.
The iTnews Benchmark Awards showcases the ways organisations have innovated and added value using technology. Finalists in each category are chosen by iTnews’ award-winning editorial team and expert advisors.
Digital transformation is a journey, not a destination
When Lake Macquarie City Council embarked on its ‘Community Portal’ journey, the City chose to implement a beta website - an uncommon approach for local governments that is now gaining momentum among digital transformation leaders.
This strategy allowed the Council to initially focus on its “top nine” services, as determined by traffic to the existing website and interactions at the Customer Service Centre.