When Lake Macquarie City Council embarked on its ‘Community Portal’ journey, the City chose to implement lake-mac2 (1)a beta website - an uncommon approach for local governments that is now gaining momentum among digital transformation leaders.

This strategy allowed the Council to initially focus on its “top nine” services, as determined by traffic to the existing website and interactions at the Customer Service Centre.

Learn more about Lake Macquarie City Council's Digital Transformation Journey